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BCMS Webchat
You can now use our Webchat service Monday to Friday, 8.30am to 5pm. Webchat can help with general cattle keeping and movement requirements. If you have a specific question, please call our helpline. Webchat is only available in the English language. More information can be found on our Contact BCMS page.
I need to register a cattle birth but the ear tag does not show in the drop down list
You must order both primary and secondary ear tags from an ear tag manufacturer to enable the tags to appear in your drop down list. You can then complete the birth registration. If you have any questions, please email us at bcmsenquiries@rpa.gov.uk, or call the helpline on 0345 050 1234, Monday to Friday 8:30am to 5pm.
How to get a replacement passport
You can download a copy of the CPP9 form to request a replacement passport from GOV.UK by searching for ‘CPP9A’. Once you’ve completed the form, please email it to bcmsenquiries@rpa.gov.uk.
Have you logged into CTS Online but found the menus are greyed out?
You may have tried to log into CTS Online using an incorrect Government Gateway account - one where CTS Online is not enrolled as a service. You need to log in using the Government Gateway account you used to enrol for the CTS Online service. If you do not know this Government Gateway account number, please email us at bcmsenquiries@rpa.gov.uk or call the helpline on 0345 050 1234, Monday to Friday 8:30am to 5pm. If you aren’t already enrolled for CTS Online we can help you.
I need to report a movement but the ear tag does not appear in my drop down list.
You can report the movement by typing the full ear tag into the ‘Register OFF Movements’ menu.
Returning a passport for date of birth or multiple amendments?
Did you know that we need a copy of your calving records before we can make a date of birth amendment or 3 or more amendments? Help to speed up your amendments by including a copy of your calving records with your returned passport. Write the correct animal information on the passport and return it to BCMS, Curwen Road, Workington, CA14 2DD.
Did you know you can report the OFF and ON movements together on CTS Online?
Log into CTS Online > Select the Uploads and Downloads menu. > Under the Uploaded Movements/Deaths section click on the blue link.
What can I do with CTS Online?
You can use CTS Online to report births and movements, on and off your holding. You will receive notification that we have received this information. At any time, you can ensure that we hold an accurate record of your cattle. You can also transfer data files to and from a spreadsheet or a farm management package.
"A very easy and quick method. It saves a lot of time, and there is not the same chance of errors in reading the tag numbers from the application forms, and you are not relying on the post."
Read more feedback from keepers.
CTS Online is simple, efficient and free. It saves you time and paperwork and is always available. By working online, you can be confident that all records are accurate and that you will receive your passports with no delays.
Agent Access

If you wish to appoint an agent or you are an agent and wish to enrol you can find out more about Agent Access by clicking here.
How do I get started?

Preparing to use CTS Online is a three step process. You will only need to go through the first two steps once.

  1. Register with the Government Gateway
  2. Enrol for CTS Online
  3. Log in to CTS Online
  1. If you do not have a Government Gateway User ID, you will need to register for Government Gateway before you can enrol for CTS Online.
    For instructions on how to Register for Government Gateway follow the
    Registration and Enrolment Process
  2. If you have not yet enrolled to the BCMS CTS Online service you will need to do so. You will need your CPH number and CTS Online ID to enrol for the service
    For instructions on how to enrol for the BCMS CTS Online service, follow the
    Registration and Enrolment Process
  3. If you have successfully enrolled for the BCMS CTS Online service, click the 'Log in' button to access the service. You will need your Government Gateway User ID and password to login.